Small Batch Learning

How it works

Resources for managers

Merge all aspects of your hospitality training into one convenient smart learning network that manages training for various roles in multiple teams across different outlets and even countries

Manage training with free eLearning tools and courses

FREE TRAINING PLANS

Ready-to-learn, curated training templates covering beverage knowledge, craft skills, hospitality and customer service training. All content can be customised to align with your outlet’s own SOPs.

PRODUCTS & RECIPES

Empower your team to upsell, cross-sell, and make recommendations to your guests through product and recipe training by building your outlet’s own Virtual Menu.

INTERNAL TRAINING

Upload company handbooks, protocols, SOPs or other training material – be it text, photo, video, pdf, ppt or even audio – using our content authoring tool. All content is protected to ensure secure hosting of your private information.

Staff-friendly technology

A smart learning network that offers free, job-specific training for everyone, and lets staff keep their accounts forever – even if they change jobs

Track staff performance with stats, quizzes and certificates

MY LEARNING

A personal learning hub for each team member. Each learner has bespoke needs, so My Learning gathers all assigned training in one place, conveniently categorised into two key areas – Course Training and Menu Training.

PROGRESS TRACKING

Keep all staff members up to speed with their progress through courses, and allow instant access to their live learning stats, including time spent on the platform, quiz results and certificates earned.

LIFETIME ACCOUNT

Each user gets to keep their accounts and learning records forever – even if they move job and change email. Managers can gauge a new team member’s knowledge easily, and individuals don’t waste time repeating training.

Built for hospitality

Designed with all the features you need for hospitality

Virtual Menu

The Virtual Menu* allows managers to train teams on the individual products sold in each outlet. Small Batch Learning presents specific information on production, raw materials and tasting notes to create clear and concise selling points for each product. We also work with brands to develop further training content, presented as additional lessons next to selected products. By helping all staff better understand the products they serve, Small Batch Learning maximises knowledge retention and improves your team’s ability to make recommendations to guests.

* PREFERENTIAL PATENT PENDING #10201802790V
* AUSTRALIAN INNOVATION PATENT NO.: 2019100342

Team Management

For managers, Small Batch Learning is specifically designed to handle the complex hierarchy of hospitality groups, meaning you can manage diverse teams through the platform with ease. Add, delete and transfer staff across outlets. Plus, users can be part of multiple outlets simultaneously, meaning managers can assign training plans, menus and specific announcements from multiple venues to one learner’s account, ensuring they have the knowledge to excel in all the outlets they work in.

Performance Tracking

All content is tested and tracked, with performance data captured according to individual, role (group of individuals), outlet or sub-outlet. Statistics can also be aggregated to be viewed across multiple outlet by the parent organisation. The resulting data is viewable by managers (with the appropriate permissions) through the platform in real-time, and can also be exported to PDF, and sent via scheduled email reports if required.

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